Refund Policy
Last updated: August 2026
We want you to buy Rezumable with confidence. This policy explains when you're entitled to a refund and how to get one. It forms part of our Terms of Service.
1. 14-day money-back guarantee
Your first subscription purchase comes with an unconditional money-back guarantee: request a refund within 14 days of the purchase and we'll refund it in full, no questions asked. This applies to your first purchase of any plan, once per customer.
Refunds include any taxes collected at checkout and go back to your original payment method.
2. How to request a refund
Email billing@rezumable.com from your account email address, or reply to your Dodo Payments receipt. That's it: we'll confirm within 2 business days.
Payments are processed by Dodo Payments, our merchant of record, so the refund itself is issued by Dodo Payments. It typically appears on your statement within 5–10 business days depending on your bank.
3. What happens after a refund
Your subscription is canceled and your account returns to the Free plan. Your data (profile, analysis history, resumes) stays intact unless you also delete your account.
4. Renewal payments
The 14-day guarantee covers your first purchase. Monthly renewal payments are not automatically refundable, but you can cancel anytime from the Billing page, keep your plan until the end of the paid period, and never be charged again.
If a renewal charge slipped through (you meant to cancel, or you weren't using the product), email us anyway. We review these case by case and lean toward the customer, especially for recent charges with little or no usage in the new period.
5. Your statutory rights
Nothing in this policy limits rights you have under local consumer law: for example, the 14-day withdrawal right for consumers in the EU and UK. Where local law gives you more than this policy does, local law wins.
6. A note on disputes
Please reach out to us before opening a card dispute or chargeback: a refund from us is faster than a dispute investigation, usually by weeks. We honor this policy without drama.
7. Contact
Refunds and billing: billing@rezumable.com. Everything else: hello@rezumable.com.